OUR POLICIES

Meet the Team

  • Monet Goode

    FOUNDER

  • Emmett Marsh

    DESIGN DIRECTOR

  • Eleanor Parks

    SUSTAINABILITY DIRECTOR

  • Karl Holland

    SALES MANAGER

  • Jaya Dixon

    MARKETING DIRECTOR

  • Jamie Kokot

    CUSTOMER SERVICE MANAGER

PAYMENTS

 

Team Tryouts

A $35 fee is required for a player to be eligible to try out for one of the program teams. This is required to be paid in full by cash, check, or online registration before the tryout. A player who has not registered will not be eligible to be considered for a team. 

Team Payments

Payment is due in full via check or online registration within 24 hours of receiving an invitation to play on the team. A player who has not paid within the 24 hours is not eligible to participate and may lose his/her spot on the team. If a family needs a payment plan in order for a player to participate, this plan must be approved by Ignite Hoops within the 24 hours of invitation. Please email for payment plan requests. 

Uniforms

Payment is due in full via check or online registration for team uniforms on or before uniform fitting. Fan gear can be purchased on our website.

Camps/Trainings

Payment is due in full via online registration before a player can participate. Please see our Refund Policy for questions regarding eligibility to receive a refund for any program offerings.

REFUNDS

 

Teams

Refunds will be prorated for injuries/long term illness or moving out of the area. All refund requests for medical reasons must be accompanied by a doctor’s note.

Examples of reasons refunds will not be issued:

  • Dissatisfaction with tournament/practice location 

  • Inability to attend practices/games due to personal scheduling conflicts

  • Dissatisfaction with playing time or coaching decisions

Approved Refunds will be issued in one of two ways within 30 days of an approved request:

  • Credit Card Return – If the member paid for the registration in question online using a credit card, the refunded amount will be issued to the credit card. 

  • Check – If the member paid for the registration in question using a check or cash, a refund check will be sent to your mailing address. 

Refunds can only be requested by parent or legal guardian of player. Credit card returns will only go back on the card originally used to pay for the program. Checks will only be sent to the address of parent/legal guardian.

Camps/Trainings

Ignite must be notified seven days prior to camp/training start date in order to be considered for a full refund

Unless for injury/illness or leaving the area, refunds will not be issued after camp/training begins

Refund requests will only be accepted in writing to jbalis@ignitehoops.com with the following included:

  • Player name and address

  • Parent and/or family name, address, phone number and email (if available)

  • Program that you are requesting a refund for

  • Reason for refund request

  • Refund request date